O U R W O R K
Work that holds
A selection of engagements, described by sector and outcome. We protect our clients' confidence, so the detail is shared in conversation rather than on a website.
N A T I O N A L C A R E R S U P P O R T R E F O R M
One service, many interests reconciled
As national co-design lead for a major Commonwealth carer support programme, we brought carers, providers, and government into a single service model that each could stand behind.
Outcome. A national service architecture grounded in lived experience, adopted across the country.
A G E D A N D C O M M U N I T Y C A R E
A model the frontline could own
We redesigned a provider’s operating and coaching model so that leadership intent and frontline reality met in the same design, rather than pulling in different directions.
Outcome. A contextual model adopted by the people who use it daily.
C O N S U M E R - L E D R E S E A R C H
Rigour that funders and communities both trust
We supported a consumer-led research programme, bringing method and governance that satisfied funders while keeping the community firmly in the lead.
Outcome. Research the sector could rely on.
D A T A S C I E N C E A N D R E P O R T I N G
From data to decisions leaders trust
We built the data science and performance reporting behind a sector programme, turning fragmented data into clear, governed reporting that leaders and funders could rely on, and pairing it with the strategy to act on what it showed.
Outcome. A measurement and reporting capability the organisation now runs itself.
F I N A N C I A L S E R V I C E S
Competing obligations, one coherent design
For a major financial institution, we reconciled the obligations of the regulator, the customer, and the business into a single service and conduct design that each side could stand behind.
Outcome. Conduct obligations met without losing the customer.
S T A T E I N J U R Y S C H E M E
Common ground for scheme reform
For a state personal-injury scheme regulator, we benchmarked jurisdictions and built an evidence base for the factors that protect or harm a person’s recovery, giving stakeholders a shared footing.
Outcome. A defensible synthesis and framework informing reform.
I N T H E I R W O R D S
“It was a pleasure to have such an engaging and honest day.”
S E N I O R L E A D E R , A G E D C A R E S E C T O R